Having spent much of my life involved with quality standards testing and customer service I have a good understanding of what customers expect, it isn’t exactly a complicated equation either. It comes back to 3 good old- fashioned values and the “Badlands” business is built firmly on these. Being a family company there is no buck passing and no scapegoats so you deal directly with the owners…us!

1) Honesty, we strive to deliver exactly the goods and service you expect. Our item descriptions are always detailed and accurate.

2) Dependability, we always deliver what you expect, when you expect. If you have a question we promise a quick reply.

3) Value, our pricing structures offer realistic opportunities for you to win auctions at very competitive prices.

On top of these principals we are both complete music lovers and have been involved with instruments and the music scene or the past 25 years.